Information & Privacy Practices
Seeking help can be confusing and maybe a little scary. Here are answers to some of the questions and concerns you may have.
What services do you provide?
We offer an array of mental health counseling for adults, adolescents, couples, families and groups.
I'm concerned for my privacy. How do you protect that?
Any information you share during your contacts with PCPC will be treated with the strictest confidentiality as allowed by law. In accordance with ethical and legal standards, this information will not be disclosed to anyone without your written consent, except in very specific circumstances as required by law.
How much do services cost?
Do you accept insurance?
I am not on insurance panels; however, I will provide you a receipt that you can submit to your insurance for reimbursement according to your policy. This will typically affect the level of coverage (if any) that an insurance company is willing to provide at our agency and may increase the size of a deductible if applicable. Payment is expected 24 hours prior to your appointment; otherwise your appointment will be considered canceled. A sliding scale fee for ongoing sessions is possible if income and resources are limited. This would be discussed at our first meeting. Payment is by check or credit card using PayPal or Square.
What if I don't have insurance?
Luckily, we have a sliding fee scale that reduces the costs based on your family's income. Should your income change during the course of your therapy, the costs will be adjusted accordingly. Our agency has limited additional grant funds which are subject to availability and qualifying criteria.
What if I need to cancel my appointment?
We need to receive 24 hour notice for any cancellations. Without such notice, you may be required to pay a $50 fee for the missed appointment. A cancellation call should be directed to your therapist. If using email, use the following address firstname.lastname@example.org and verify a response from us. If you do not get a response, be sure to call (609) 400-2888 to cancel the appointment.
Who can benefit from counseling at PCPC?
Just about anyone can benefit. No problem is too big or small. Listed below are just a few examples of some common concerns which bring individuals to PCPC:
Limits to phone counseling:
Phone counseling is not appropriate for people who are homicidal, suicidal, self-injuring, or requiring more care than one session per week.
What Happens at the First Appointment (Initial Consultation)?
The purpose of this first session is for your counselor to obtain information about your current concerns, relevant history, and goals. Your counselor should also review relevant PCPC policies and procedures. At the end of the appointment, you and your counselor will determine an appropriate course of action. You may decide to take no further action at that time; you are not obligated to continue counseling once you've attended an initial session.
Early on, you will work with your counselor to set goals for your counseling sessions. This will allow you to monitor your progress in counseling. If you have any questions or concerns about the counseling process, don't hesitate to bring these up with your counselor, who will be able to discuss them with you. The exact direction of your counseling experience will depend on the issues you bring into counseling, your counselor's perspective, and the goals you set for your work together.
How to Get the Most Out of Your Counseling Experience?
How to communicate with my counselor between sessions:
If you are simply following up with your therapist or have a question, you can email them. If you have something that has to be addressed, but that is not urgent then call (609) 400-2888. If you are in crisis or in need of emergency assistance, call 911.